Code of Conduct

We do our utmost to offer our guests a pleasant, quiet, and safe stay. We expect our caregivers and staff, as well as patients and visitors, to behave appropriately.

What You Can Expect from Us

Warm Welcome & Respect: We welcome our patients and visitors warmly and treat them with respect.
Attentiveness & Empathy: We give our patients our full attention, listen to their wishes, and show understanding and empathy.
Clear Communication: We inform our patients about the care we provide in an honest and understandable manner.
Reliability: We keep our appointments and commitments.
Continuous Improvement: We look critically at ourselves, take feedback seriously, and are always open to improvement.
Privacy & Confidentiality: We respect everyone’s privacy and handle our patients’ personal information with the utmost care.

What We Expect from Everyone

Zero Tolerance for Misconduct: We do not accept insults, discrimination, threats, aggression, violence, inappropriate advances, and/or sexual harassment toward anyone.
Prohibited Items: Alcohol, drugs, and/or weapons are not permitted in or around our building.Property Protection: Theft and vandalism will not be tolerated.
Peace & Quiet: Please maintain a quiet environment as much as possible. Respect requests to briefly leave the room, for example, during a doctor’s consultation. Please make phone calls out of earshot of others.
Media & Recordings: Photography, filming, and audio recording for professional use are only allowed with prior permission from the manager. If you wish to make recordings of your own treatment or examination for private use, please ask your healthcare provider beforehand and respect their privacy.
Commercial & External Activities: Fundraising, sales, surveys, interviews, distributing leaflets, and putting up posters by external parties are not allowed without prior consent from the manager.
Cleanliness & Safety: Help us keep the clinic clean and safe. Dispose of waste in the trash bins. Please report any unsafe situations to the reception desk.
Identification & Care Delivery: In order to provide you with the necessary medical care, it may be required to remove clothing that fully covers the face.
Smoking Policy: A strict no-smoking policy applies throughout our clinic. If you smoke outside the building, please respect the designated smoking zones. Walking through smoke can be highly uncomfortable or distressing for some patients.
Pets & Animals: Animals are not allowed inside the clinic. An exception is made for certified assistance/service dogs.

What You Can Expect from Us

Warm Welcome & Respect: We welcome our patients and visitors warmly and treat them with respect.
Attentiveness & Empathy: We give our patients our full attention, listen to their wishes, and show understanding and empathy.
Clear Communication: We inform our patients about the care we provide in an honest and understandable manner.
Reliability: We keep our appointments and commitments.
Continuous Improvement: We look critically at ourselves, take feedback seriously, and are always open to improvement.
Privacy & Confidentiality: We respect everyone’s privacy and handle our patients’ personal information with the utmost care.

What We Expect from Everyone

Zero Tolerance for Misconduct: We do not accept insults, discrimination, threats, aggression, violence, inappropriate advances, and/or sexual harassment toward anyone.
Prohibited Items: Alcohol, drugs, and/or weapons are not permitted in or around our building.Property Protection: Theft and vandalism will not be tolerated.
Peace & Quiet: Please maintain a quiet environment as much as possible. Respect requests to briefly leave the room, for example, during a doctor’s consultation. Please make phone calls out of earshot of others.
Media & Recordings: Photography, filming, and audio recording for professional use are only allowed with prior permission from the manager. If you wish to make recordings of your own treatment or examination for private use, please ask your healthcare provider beforehand and respect their privacy.
Commercial & External Activities: Fundraising, sales, surveys, interviews, distributing leaflets, and putting up posters by external parties are not allowed without prior consent from the manager.
Cleanliness & Safety: Help us keep the clinic clean and safe. Dispose of waste in the trash bins. Please report any unsafe situations to the reception desk.
Identification & Care Delivery: In order to provide you with the necessary medical care, it may be required to remove clothing that fully covers the face.
Smoking Policy: A strict no-smoking policy applies throughout our clinic. If you smoke outside the building, please respect the designated smoking zones. Walking through smoke can be highly uncomfortable or distressing for some patients.
Pets & Animals: Animals are not allowed inside the clinic. An exception is made for certified assistance/service dogs.